The outage mainly impacted users in the UK, North America and Poland, although users in other areas may also bee affected. Microsoft 365 encountered the outage on Monday, making Microsoft 365 apps unaccessible to its users.
The company stated on a Tweet that it was looking into a problem that prevented users from accessing the official website and its apps.
Users reported having trouble connecting to the servers of Microsoft 365 or entering their Microsoft Outlook mailboxes.
Although customers in other parts of the world may potentially have been impacted, they got reports that this issue manifested for users predominantly in the North American, Polish, and UK regions, as the company stated in the advisory.
The company claimed that the problem had been fixed within an hour by saying that they've detected and resolved a problem that had impacted content display on the official website and other sites.
Despite the prompt response, the business faced severe condemnation on Twitter, mostly because Microsoft 365 services frequently experience disruptions.
Microsoft Outlook, Teams and Skype were having problems at the moment of writing, according to the Microsoft service's status page. Users of Outlook and Teams may experience unexpected contact list duplication, and certain Skype users may experience difficulties placing outgoing calls to Chinese mobile numbers.
The service's status page notes that they are continuing to work upon a long-term strategy to clean out the leftover duplicate contacts, which is expected to become available near the end of June."
This year has seen a number of Microsoft outages
The most recent outage marks Microsoft's sixth service disruption of the year. All of the Microsoft Office 365 services have been affected by at least some of the outages thus far.
On May 9th, the business announced that it was looking into a problem with users in the UK being unable to access some Microsoft Office 365 services and capabilities.
Microsoft announced in April that it was looking into a problem that would prevent customers from using the search capability across a number of Microsoft services. Among the services that were impacted were Outlook desktop clients, Outlook on the Web, SharePoint Online, Exchange Online and Microsoft Teams.
User access to Teams and Microsoft Office 365 web apps was restricted before in the same month. Microsoft claimed to have looked into the cache infrastructure problems and the excessive CPU usage on the parts that handle the backend APIs for navigation features. Following that, the services were resumed.
Users were unable to view emails on Outlook or utilize the collaboration tool Teams owing to a global outage that Microsoft experienced in February. Users with the majority of their locations in North America were unable to send or receive or search email through Outlook. Furthermore, Microsoft Teams' calendar and other third-party services' use of it were both impacted.
In January, Teams, Outlook, SharePoint Online, Microsoft Exchange Online, as well as OneDrive for Business were among the products and services that were affected by a global outage that the business had to check into. A network update that Microsoft thought to be the root of the outage was being undone, the company announced after two hours.